1. Data Controller

The data controller is Tastes of Lyon, operated by Anna, food tour guide based in Lyon, France.

Contact: anna@tastesoflyon.com

2. Data We Collect

When you book a tour or purchase a map pack, we collect:

First name and last name
Email address
Phone number
Payment information (processed by Stripe — we do not store card details)
Tour preferences and dietary restrictions (when provided)

When you browse the site, we may collect anonymous usage data via Google Analytics (see section 7).

3. Why We Process Your Data

Booking management — to confirm your reservation, send reminders and invoices (legal basis: contract performance)
Payment processing — to handle transactions securely via Stripe (legal basis: contract performance)
Customer communications — to send information about your tour (legal basis: contract performance)
Marketing communications — only if you have given explicit consent
Legal obligations — to comply with French and EU law

4. Data Retention

Booking and payment data: 5 years (legal accounting obligation)
Marketing consent: until you withdraw consent
Analytics data: 26 months (Google Analytics default)

5. Your Rights (GDPR)

Under the GDPR, you have the right to:

Access the data we hold about you
Rectify inaccurate data
Request deletion ("right to be forgotten")
Restrict or object to processing
Data portability
Withdraw consent at any time

To exercise these rights, contact us at anna@tastesoflyon.com. You may also file a complaint with the CNIL (French data protection authority).

6. Data Sharing

We do not sell your personal data. We may share it with:

Stripe — payment processing (Stripe Privacy Policy)
Mailjet — transactional emails
Legal or regulatory authorities when required by law

7. Cookies & Analytics

We use Google Analytics to understand how visitors use the site. This service uses cookies and may transfer data to the United States. You can opt out via Google's opt-out tool.

No advertising or tracking cookies are set without your consent.

8. Security

All data is transmitted over HTTPS. Payment data is handled exclusively by Stripe and never stored on our servers. We implement appropriate technical and organisational measures to protect your data.

9. Contact

For any questions regarding this policy: anna@tastesoflyon.com

Privacy Policy